Sandals Beaches & Resorts Application

About:

Sandals & Beaches Resorts wanted to create a true guest experience through the design of a new app.   The new app provides guests with the ability to make reservations, schedule amenities, and receive beacon notification for discounts and deals while on site. Coupled with Integrated communication tools that allow guests to engage with staff using their personal device and report ways to improve their experience.

Challenge:

  • Make it unique to the industry
  • Easier check-in and integration with Loyalty
  • Provide new ways to engage with guests
  • Optimize visual design to match the brand
  • Create personal device tools that allow guest to build their own touch points
  • Facilitate data and analytics coordination

Native Built Applications:

  • CMS – Easy to manage interface and branding
  • Customized features for each resort (20)
  • Integrated HMS (Infor), Spa and Butler service
  • Beacon notifications (20 per resort)
  • Next generation services in phased approach
  • Easy custom share info via text and voice
  • Phase II Wayfinding, integrated Spa systems, AV

Personalized Experience:

  • Content – Allow users to search amenities, make reservations and find resort info
  • Beacon notifications – Instant up-to-date notifications to drive revenue opportunities
  • Guest Engagement – Custom mapping, enhanced visuals and resort communication tools
  • Staff Connect – Instant message and voice app to allow guest to communicate with staff 24×7
  • Loyalty – Club Sandals, Butler guest integration and rewards for guests engaging through app
  • Data Capture – Heat mapping, Analytics and Traffic patterns

Key Integrations

Beacon Notifications
Custom HMS Integration
Smart Content
Interactive Map
Staff Connect
Voice App

Download Sandals Case Study